You may return the unopened items purchasing from www.narukousa.com within 30 days of delivery for a full refund. We'll cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Items purchased in-store will need to be returned at the store you purchase from. Please note in-store return policy may be different than online store. For more information about returning in-store, please contact the store directly for further assistance.
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Clearance items bought in-store and online store are final sale and can not be returned.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All orders will ship out on the next business day. A notification will send to your registered e-mail for your reference.
SHIPPING COST DETAILS
Order under $99.99: $6.99
Order over $100: Free